Contents

As you move home, you will have a lot on your mind, so we have produced this handy online guide to help Larards Lets tenants like you settle into your new home; guiding you through some of the important things you will need to think about.

We hope the following information will make life as a tenant easier and avoid issues that could otherwise arise during the tenancy.

In this guide:

General Tenancy Advice
Rent Payments
Repairs & Services
Condensation & Dampness
Ending Your Tenancy
Contact us

We want to help you enjoy your new home with as trouble-free a time as possible throughout the life of your tenancy.

If you have any questions, do not hesitate to contact us.

Welcome to your new home

Things to do when you move in

A soon as you move into a property please notify the following organisations responsible for Gas, Electricity, Telephone, Water and Council Tax and take meter readings as appropriate.

Check all gas, electrical and other working apparatus (including smoke alarms if supplied) as soon as possible and let us know immediately of any problems.

If you have been supplied with an Inventory of Contents, or Schedule of Condition please check each item as listed, making any amendments which you consider to be appropriate.

This document should be signed and returned to us within 7 days of the start of your tenancy.

IMPORTANT: During winter periods, tenants must take appropriate action to prevent damage from burst water pipes. If the property is not adequately heated, ensure that the water supply is turned off. If the property is to be left vacant for more than 28 consecutive days, please let us know and leave us with details of your forwarding address and a local contact.

Rent Payments

Most tenancy agreements require that rent is paid by standing order. In some cases, alternative payment arrangements may be available.

Bank Standing Order

You can instruct your bank to make a regular payment to us, using your property address as the payment reference. Contact us and we shall be pleased to issue a standing order mandate, with your personal reference number, for you to complete and submit to your bank.

Online Payment From Your Bank Account

If you have access to online banking, you can send a payment to us directly from your bank account using your property address as the payment reference. Please contact us for details.

Post

You can send a cheque to us at: Larards Lets, The Property Centre, 24 Hull Road, Hessle, East Yorkshire, HU13 OAH

Please make your cheque payable to: Larards Property Management Ltd and clearly mark the envelope:
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Please note that we reserve the right to charge a minimum of £20.00 or the actual bank charge, if greater, to the drawer of a 'bounced' or dishonoured cheque. If you require us to issue a receipt or return your rent card/book please enclose a stamped self addressed envelope with your payment.

Credit/Debit Card

It is possible to make payments by debit or credit card. Telephone us on: 01482 654444 with your card details. Please note an additional processing charge may apply.

Cash

You can take cash into any HSBC branch and pay it directly into our account using your property address as the payment reference. Please ask us for a bank paying in slip.

Further assistance

If you require any assistance in setting up alternative payments, have any queries or experience any difficulties, please call us on 01482 654444.

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Important Information

It is very important that you use your property address as the reference on all payments. Failure to do so will result in us being unable to allocate the payment to your rent account.

Any person other than the Tenant who pays rent shall be treated as having made such a payment as Agent for the Tenant.

Late payment of rent is a serious matter and should be avoided. Late payment leads to additional administration and you may be charged if it is necessary for us to repeatedly issue late payment reminders.

Your Landlord may also impose penalties for late payment of rent. Typically interest of 4% above Bank Base Rate may be charged by your Landlord on rent unpaid for more than fourteen days.

Repairs & Services

At Larards Lets we try to give you, our customer, the best service that we are able to and we have made it even easier for you to report property repairs and maintenance issues to us by using our online Tenant's Repairs Report Form

When reporting a repair you will need your unique tenant identification reference.

Contact Telephone Numbers

British Gas: 0800 048 0202
Npower: 0800 0722 999

In the event that British Gas or Npower do not supply the property you occupy you can find out who the supplier is by contacting telephone number:-

Gas: 0870 608 1524
Electricity: 0845 330 0889

Other Useful Telephone Numbers

Council Tax Hull: 01482 300300
Council Tax East Riding: 01482 887700

Yorkshire Water: 0845 124 2420
Kingston Communications: 01482 602555
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Important Information

If your application is accepted, it shall be your responsibility to arrange services in connection with the supply of gas, electricity, heating, fuel, water and telephones.

Larards Lets acting as agent cannot give an undertaking that these services are already connected to the property and prospective tenants must make their own enquiries with the relevant authorities.

Please note that there may be token meters fitted at the property in which case you will need to have them cleared and re-set by the relevant service provider.

Condensation & Dampness

What is Condensation?

There is always some moisture in the air, even if you cannot see it. Warm air is able to carry more moisture than cold air. If the air gets colder it cannot hold all the moisture and then tiny droplets of water appear. This is condensation and it is most noticeable when you see your breath on a cold day or when a bathroom window, for example, mists over.

Condensation occurs more readily during cold weather and it appears mainly on cold surfaces and in places where there is little or no air circulation. Condensation is most likely to be noticed on or near windows, in or behind wardrobes, around furniture and often on north facing walls.

Typical signs of condensation are:

  • Mould growth on wall surfaces around external wall openings and in areas of low air circulation or poor ventilation
  • Misty wall surfaces
  • Water staining and streaking on walls, particularly in bathrooms and kitchens
  • Patches of damp with no obvious edges

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How to avoid Condensation

Reducing the amount of moisture in the air will help to avoid problems caused by condensation. A lot of moisture is produced quickly by some ordinary daily activities such as cooking, bathing, washing and drying clothes.

Wipe away condensation, particularly on windows, walls and mirrors. Dry your clothes outside not over a radiator as this will create more condensation. Similarly avoid drying clothes on radiators and if you are using a tumble dryer, make sure that it is vented to the outside. When cooking, cover pans to produce less steam.

Ventilating your Home It is essential to remove moisture from the air by replacing damp air with dry air. The air outside your home will usually be much drier than the air inside your home, even on a wet day. Keeping a window open or using ventilators will help but in rooms such as a kitchen or bathroom, more vigorous ventilation may be needed.

Avoid damp air spreading over your home by closing bathroom and kitchen doors and increase ventilation around your home by using fans, opening cupboard doors, moving furniture regularly etc. (continues overleaf...)

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Insulating

Insulating a property and avoiding cold spots will help to reduce formation of water droplets. Loft insulation and secondary or double glazing all help to reduce heat loss and keep surfaces warm.

Heating your Home

Keeping your home moderately warm will help to avoid condensation forming but do not use paraffin or flueless bottled gas heaters for this purpose. Overheating the air in your home can actually make the effects of condensation worse.

Remedies

As well as wiping away moisture droplets, remove and kill mould by wiping the affected area with a fungicide, which carries a health and safety executive approval number. A mild bleach solution may also help to remove mould but test a small area of the surface first, so not to cause damage.

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Dampness in Buildings

Dampness can be caused by:

  • Leaking pipes
  • Waste outlets or overflows
  • Water penetration as a result of blocked gutters, missing roof slates and poor brickwork
  • Rising damp due to the absence of or the defectiveness of damp-proof courses

These forms of dampness often leave a tidemark whereas condensation does not. Where mould appears the dampness is often due to condensation. Check for and eliminate any obvious causes of damp penetration and then if you can deal with the basic problem of condensation mould should not appear.

To avoid mould forming wipe away as much water as possible, especially from window sills. Wipe away mould with a fungicidal wash and if necessary re-decorate the affected areas. The only lasting way of avoiding severe mould is to eliminate dampness by producing less moisture, ventilating the home and keeping it warm.

Ending Your Tenancy

Without prejudice to the terms of the agreement, landlords normally expect to receive one months notice before the termination of a tenancy.

Notice must be given to us in writing and you should also let us have details of your forwarding address.

You can expect to receive an acknowledgment from us within 3 working days. If you do not receive this acknowledgement please contact us again.

Rent will normally be charged up to and including the day on which keys are received by us or up to the end of the appropriate notice period if keys are handed in early.

Keys should be handed in to our Hessle office during normal office hours; between 9am and 5.30pm Monday to Friday.

Once we have received the keys from you we shall check the property and, if applicable, account to you for the balance of any deposit against damages, together with any overpaid rent.

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How to Leave the Property

Please ensure that you comply with the obligations of the tenancy relating to how the property is to be left at the end of the tenancy.

Kindly notify gas, electric, telephone, water and Council Tax authorities of your departure and arrange for final meter readings. We shall also be pleased to receive gas, electricity and water meter readings from you.

Switch off gas and electrical appliances. Pilot lights may be left on. Turn off the water supply but do not drain off central heating systems. If there is an alarm at the property please make sure that it is set and let us have details of the code. DO NOT turn off the electricity supply to the alarm.

Finally please hand in all the keys to:

The Property Centre
24 Hull Road
Hessle
East Yorkshire
HU13 0AH

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If you have any further queries regarding arrangements for the termination of your tenancy please telephone our general enquiries number: 01482 654444

You are required to leave the property clean and tidy and we recommend that carpets are vacuumed and professionally cleaned. Net curtains, bedding and linen should be laundered.

Internal woodwork, windows and mirrors should be wiped clean. Kitchen appliances and sanitaryware should be left clean.

Gardens should be weeded, lawns cut and all rubbish removed from the property.

This is an example of what you should do and not necessarily an exhaustive list of your obligations.

You should notify us, in writing, if you are aware of any damages or changes to the inventory and you must ensure that contents are left in the same place as they appear on the inventory.

Contact Details

Thank you for choosing a property through Larards Lets. Larards is a name synonymous with rented properties since 1896 and today we are leading property lettings Professionals, helping thousands of happy tenants find and enjoy living in homes across the region.

General Enquiries:
01482 654444

Accommodation Hotline
01482 653333

Fax:
01482 654440

The Property Centre
24 Hull Road
Hessle
East Yorkshire
HU13 0AH

Contact us by email